Returns & Exchanges
Due to the perishable nature of our plant-based mylk bases, we cannot accept returns on food items, but we are committed to ensuring you are 100% satisfied with your purchase. If your order arrives damaged or is incorrect, please contact our support team within 7 days of delivery for a replacement or store credit.
Document Your Issue
Take clear photos of the shipping box and the damaged or incorrect product to help us process your claim quickly.
Contact Support
Email our team at [email protected] with your order number and the photos of the items in question.
Review Process
Our quality control team will review your request within 48 hours to determine the best resolution for your specific case.
Resolution
Once approved, we will immediately dispatch a fresh replacement or issue a store credit to your account for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing